The Lost Luggage Claim Form Listening Practice Test with Answers

You must be familiar with the fact that “practice makes a man perfect”, and to maintain this legacy in the IELTS listening exam, we have provided you with an exclusive sample named “lost luggage claim form listening answers”.

It is all about an interaction between a student called Jenny Lee and an agent at the lost luggage counter in an international airport.Before solving this practice test, you must be aware of what the IELTS listening section takes into account. So, to begin with that, the listening test includes 4 audios with 10 questions each, which lasts for 30 minutes and you are allotted an extra 10 minutes for transferring the answers.

IELTS Prep Boost

Elevate your preparation with exclusive tools

Unlimited Access Includes

BEST PLAN
99/ 1 Days
Study Material Access
Full-Length Mock Tests
Practice Questions
Video Lectures

Duration Days

0:00 / 0:00

Transcript for The Lost Luggage Claim Form

Agent: Okay, who's next please?

Jenny: I think I am.

Agent: How can I help you?

Jenny: I just came in on flight 372 from Singapore at 11.30 and my luggage hasn't arrived. I've been waiting at the baggage claim for about half an hour now and everything seems to have come off the plane. The conveyor belt has stopped and all the passengers have gone. So I came here to find out what has happened to my bag.

Agent: Can I see your ticket please? Here it is. So you came from Hong Kong today and changed planes in Singapore, right?

Jenny: Yes, the connection in Singapore was a tight one. The plane got in late and I had to rush to get to the next flight.

Agent: That's the problem right there. There wasn't enough time to get your bags onto the connecting flight. Normally Singapore airport is very efficient. Now I need you to fill in these forms. Your name?

Jenny: Jenny Lee.

Agent: Address?

Jenny: I guess you want my address here. I'm staying with relatives. Just a minute I'll have to look it up. It looks like 5H3. No, it's 533 East 67th Street in Riverside.

Agent: Do you have the phone number there?

Jenny: Yes I do. It's 93014269.

Agent: So you came in on Qantas flight 392. Do you know the number of the flight out of Hong Kong?

Jenny: Let me see. I think it was Café Pacific 9000 or something. Oh yes, it says here CX912.

Agent: Right. Now I need a description of the luggage. How many pieces did you check in?

Jenny: Just one.

Agent: Can you describe it for me? Here is a picture to help you.

Jenny: Okay. It's a big bag like this one. Rectangular. Not hard-shell but soft covered and it has a zipper around the front.

Agent: Is it black?

Jenny: No, sort of a grey colour.

Agent: Any identification?

Jenny: Just a tag with my name on it.

Agent: Any other features?

Jenny: Well, it has wheels and a retractable handle on the end so you can pull it as well as the handle in the middle.

Agent: Okay, that's fine. Now if your bag missed the connection, I'm sure it'll be put on the next flight. I'll email Singapore as soon as I finish here. The next flight comes in at 17:50. That's 10 to 6 this evening. You can pick it up then.

Jenny: 10 to 6? That's too long to wait. Can I get my uncle to pick up the bag on his way home from work?

Agent: Sorry. You have to be here yourself to clear customs.

Jenny: Of course. I almost forgot. Will the bag come here to this desk?

Agent: Yes. You pick it up here, then take it over to the customs area. By the way, don't forget to bring your passport. You will also need to have the key plus your ticket with baggage claim number on it.

Jenny: Oh, okay. Guess I'll have to come back tomorrow then. It's lucky I packed everything I need for now in my carry-on bag.

Agent: Yes, that's always a good idea. Be prepared.

Questions for The Lost Luggage Claim Form Listening Test

Question 1

Circle the correct letter A-C

1. Jenny’s journey began in …

A. London

B. Singapore

C. Hong Kong

Questions 2-4

Complete the form

Write no more than 3 words for each answer.

LOST LUGGAGE CLAIM FORM

NameJenny Lee
Address2 __________ St, Riverside
Telephone Number3 _____________
Arrived OnFlight QA 392
Connecting FormFlight 4 ___________

Questions 5-8

Circle the correct letter A-C

5. Which of the drawings resembles Jenny’s bag?

Lost
Luggage Claim Form Listening Test    

6. Which extra feature does Jenny identify?

A. black colour

B. wheels

C. a metal handle

7. What time should Jenny’s bag arrive?

A. 5:50 pm

B. 6:10 pm

C. 7:50 pm

Question 8

Write NO MORE THAN TWO WORDS for the answer.

When Jenny picks up the bag, she has to 8___________ in person.

Questions 9-10

Name TWO things that the agent advises Jenny to bring

9 _____________

10 ____________

Best Value Guaranteed

Premium IELTS Coaching

at an Affordable Price

Starts From
0123456789
,
0123456789
0123456789
0123456789
8999
Save 44%

Answers to the Lost Luggage Claim Form Listening Test

This section is going to unlock the “answers of lost luggage claim form listening test”, which will help you match your given answers. Moreover, the intention behind providing you with the answer key stands to be offering you an opportunity to look into your weak areas and allow a chance for improvement. So, let’s delve into it!

Question 1

ANSWER : C

Question 2

ANSWER : 533 East

Question 3

ANSWER : 93014269
unlock now

Unlock All Answers for Free

Question 4

ANSWER : CX912

Explore All Mock Tests
Market Prep Boost

IELTS Prep Boost

Unlimited Access Includes

Mock Tests900+ Tests
Practice Material15k+ Practice Questions
Video Lessons65+ Recorded Lectures
Know More

Quick Links

Start Your IELTS preparation with Expert Trainers to get 8+ Band

Explore IELTS Courses
whatsapp icon

disclaimer:logos and other registered trademarks of universities used on this platform are held by their respective owners. Gradding does not claim ownership or association on them, and their use is purely for informational and illustrative purposes.

Copyrights ©2026 Gradding. All rights reserved.
Gradding Rated 4.6/5 based on 5060Reviews