Pet Protect UK ILETS Listening Practice Test with Answers

Guiding the IELTS listening part needs more than just good hearing; it requires sharp focus and strategic skills. Thus, here in this write-up, we have provided you with a Pet Protect UK IELTS listening answers with audio to solve.

By working through this example, you will prepare yourself to operate various accents and memorize to follow the flow of the facts effectively. Consistent exercise using these materials is the key to identifying your weak areas and increasing your confidence for test day.

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Transcript for Pet Protect UK

Employee: Pet Protect UK, how can I help?

Customer: Oh, hello there. I'm calling to inquire about your pet insurance plans.

Employee: Of course, just give me a second please.

Customer: Sure.

Employee: So, have you checked our website already to see the options we offer?

Customer: I've had a quick glance and I think I'm interested in the basic plan.

Employee: Great. I need to just ask a few questions first then. Is your pet dog a cat or a rabbit?

Customer: It's a dog.

Employee: And is it a puppy or...?

Customer: No, he's three years old.

Employee: Right. May I ask, has your dog been insured before?

Customer: I just adopted him from the rescue centre last week and I think he'd been there a while so I doubt it.

Employee: Okay, so you've had him for a week then.

Customer: That's correct.

Employee: Great. I apologise for asking this but your dog, what's his name by the way?

Customer: Fenton.

Employee: Fenton, is that spelled with an F?

Customer: Yeah. F-E-N-T-O-N.

Employee: Great. Thank you for that. So, according to the rescue centre, has Fenton ever attacked, bitten or been aggressive towards a person or another animal?

Customer: No, not at all.

Employee: Excellent. And is he a guide dog or...?

Customer: No, just a house pet.

Employee: Great. And you said he's three years old. Do you know the exact date of birth?

Customer: Oh, yes. It's on the adoption certificate. Just give me a sec. It's May 19th, 2013.

Employee: And do you know, has Fenton been neutered?

Customer: Yes, he's been castrated.

Employee: Excellent. And final question. What type of dog is Fenton? Is he a pedigree, a crossbreed or a mixed breed?

Customer: A crossbreed, I think.

Employee: Right. A crossbreed.

Customer: Wait, sorry. What's the difference between the three?

Employee: A pedigree is a dog whose parents are of the same breed. A crossbreed is from two different breeds, while a mixed breed is three or more.

Customer: Then he's a mixed breed. Sorry about that.

Employee: Right, no worries. So, could I take your full name, please?

Customer: My name is Peter Pishinger. That's P-I-S-C-H-I-N-G-E-R.

Employee: Right. Thank you for that. And what's your address?

Customer: That's 27 Cherry Drive N-W-8-3-H-D.

Employee: 3-H-D. And finally, a telephone number, please.

Customer: 020-3634-7957.

Employee: Thank you.

Employee: Now, you said you were interested in the basic plan. Is that correct?

Customer: Yes, that's correct.

Employee: May I ask, are you planning to switch insurance providers after the first year of your pet insurance? Or is there a possibility you might renew with us?

Customer: I haven't really thought about it. Why?

Employee: The reason I'm asking is because if you plan to renew with us, it might be worth considering our premium or ultimate premium plan. With the basic plan, you will have to pay the same fee of £8 per month regardless of how long you stay with us. If you choose one of our other two plans, though, you will receive a discount for the first six months.

Employee: You'll only have to pay £12 for premium and £15 for ultimate. And then, depending on your circumstances, you might be eligible for further discounts after your first year, depending on how many expenses you claim. If you claim less than £300, you'll have to pay the same as for the basic plan, but receive the cover provided by the premium plan.

Customer: Huh.

Employee: Is that something you might be interested in?

Customer: I'll have to think about it. Is it possible to switch to one of the other plans later on?

Employee: Yes, of course. You can always upgrade.

Customer: Let's stick to the basic plan for now then, and then I might call you back to switch.

Employee: No problem.

Customer: So, what happens now?

Employee: Well, first we would need you to come over with a little fenton so we can have a look at his documents and medical history. We'd also need you to get him to the vet for a quick check-up, all of this is standard procedure before we can proceed with the insurance plan. And then, when all that's done, you can either set up a direct debit in person, or you can call us back and do it over the phone.

Customer: Right. And the basic plan will cover...

Employee: Well, the basic plan covers veterinary fees, obviously, plus a few more things such as boarding costs, loss by theft or straying, advertising and reward, death by accident or illness. You can find a comprehensive list on our website, or I could forward it to you via email if you prefer.

Customer: Thanks. I'll check the website.

Employee: No problem. So, shall we book you an appointment so you can come over?

Questions for Pet Protect UK Listening Test

Questions 1-6

Complete the form below.

Write NO MORE THAN TWO WORDS AND/OR A NUMBER for each answer.

PET PROTECT UK

Type of pet: 

dog cat rabbit

Pet’s name: 1…………… 

Pet’s D.O.B.: 2………….. , 2013

For Dogs Only

Is the dog a guide dog? No

Has the dog been neutered? 3………….. 

Type of dog: 4………….. 

CUSTOMER DETAILS

Name: Peter 5…………… 

Address: 27 Cherry Drive, NW8 2HD

Phone Number: 6…………….. 

Questions 7-10

Complete the table below with NO MORE THAN ONE WORD OR A NUMBER.

Type of InsuranceFees
Basic£8 p.c.m.
Premium7£……….p.c.m. for first 6 months, then up to £18*
Ultra Premium£ 5 p.c.m. for first 6 months, then up to £20
  (if expenses claimed do not exceed £300 the fee drops to £ 8……….. )Please be advised that your pet’s documents and 9……… must be checked before we proceed with an insurance agreement. All three insurance plans cover 10………. fees.  [object Object]
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Answers for Pet Protect UK Listening Test

In the following list, you will find all the answers of Pet Protect UK listening test. Thus, if you are done with your test, then you can cross-check your responses from here.

Question 1

ANSWER : Fenton

Question 2

ANSWER : 19th May

Question 3

ANSWER : Yes
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Question 4

ANSWER : Mixed Breeding

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