Pan Asian Airways Listening Practice Test with Answers

Transcript for Pan Asian Airways

John: PAN Asian Airways, John speaking, can I help you?

Kirsty: Yes, please, I left something on one of your planes last night. I got this number from the operator. Is this the right number to call?

John: Yes, madam, this is the right number. I just need you to tell me your name to start with so I can fill out a lost property form.

Kirsty: Kirsty Allen, that's K-I-R-S-T-Y-A-L-L-E-N.

John: Right, so I've got that. Now what happened last night?

Kirsty: Well, I was on a flight last night from New York to London that landed at 12.30am. We were delayed a while in New York so that when we eventually landed, I was so tired that I accidentally left my handbag on the plane.

John: Did you report this to anyone last night?

Kirsty: No, I'm afraid not. I didn't notice until I got home and then it was really too late to phone.

John: Very well madam, let me take a few details for this form and I'll see what I can do. Okay, so the name is Kirstie Allen and what's the address please?

Kirsty: 48 Windham Road Richmond.

John: The postcode?

Kirsty: R-16-GH7.

John: Good, I've got that. Now your telephone number?

Kirsty: Well, my home number is 02089277651 and my mobile is 07754897432.

John: I'm sorry, I didn't catch the second one. What was the mobile again?

Kirsty: 07754897432.

John: Thanks. Now, do you know the flight number of the plane you were on last night?

Kirsty: Oh yes, hang on a second, I've got my boarding pass dub right here. The flight number was PA356. No, I'm sorry, PA365. That's it, 365.

John: And does the boarding card stop say what seats you heard?

Kirsty: Oh yes, it was E6.

John: And you said that it was New York to London Heathrow, is that right?

Kirsty: Yes, that's right.

John: Okay then. Now, I have to take some details about the bag that you lost. It was a handbag, yes?

Kirsty: That's right.

John: Could you describe it to me?

Kirsty: Well, I guess it just looks like any regular handbag. It's very dark red with black handles and the catch on the top is gold coloured.

John: Does it have any distinguishing marks?

Kirsty: Not really, it's quite new, you see, so I haven't scratched it or anything. It's got a brand name, but that's just inside the bag when you open it, under the catch.

John: Okay, now, can you tell me what was inside the bag?

Kirsty: Quite a few things, actually. Not my passport, of course, or I would never have got out of the airport. My purse is inside and that's got about $200 and about £70 cash. There is also my credit card and some membership cards.

John: Good, I'll just write that down. Anything else in the bag?

Kirsty: A small paper bag that I was reading, some makeup, my work keys, but not my house keys, thank God, and a couple of pens.

John: Have you informed the police about the loss of the card?

Kirsty: Yes, and I've also cancelled the card with the credit company.

John: Right, now what I'll do is to contact the lost property, which is where your bag will have gone if it was found. I'll give you a call back within an hour and tell you what the situation is. If you haven't had a call within an hour and a half, call back this number and ask me. My name is John, okay?

Kirsty: Yes, that's great, John. I'll speak to you later.

John: Goodbye:

Questions for Pan Asian Airways Listening Test

Questions 1-5

Complete the form below.

Write no more than one word or a number for each answer.

PAN ASIAN AIRWAYS

LOST ITEM REPORT FORM

Example

First name: Kirsty

Surname: Allen

Address:1 _____________ Windham Road Richmond

Postcode: 2 _____________

Home tel. 020 8927 7651

Mobile tel.3______________

Flight Number: 4___________

Seat Number: 5____________

From New York

To London Heathrow

Questions 6-8

Circle three letters A-F.

Write answers next to 6-8 on your answer sheet.

What items did Kirsty’s bag contain?

1. 17 pounds
2. pens
3. her passport
4. a book
5. 200 dollars
6. her house keys

Questions 9 and 10

Choose a letter A-D that correctly answers questions 9-10 on your answer sheet.

9. What has Kirsty done regarding the loss of her credit card?

A. Informed the police but not the credit card company.

B. Informed the credit card company but not the police.

C. Informed both the police and the credit card company.

D. Informed neither the police nor the credit card company.

10. What must Kirsty do after the call regarding her lost handbag?

A. Call back after 1 1/2 hours.

B. Just wait for a callback.

C. Call back after 1 1/2 hours if she has heard nothing.

D. Call back the next day if she has heard nothing.