House Service Information Listening Practice Test with Answers

Transcript for House Service Information

You will hear a conversation between an agent from City House Services and a customer

who wants to have her house cleaned. First, you have some time to look at questions 1-4.

You will see that there is an example which has been done for you. On this occasion only,

the conversation relating to this will be played first.

Good morning City House Services. How may I help you? Good morning. I'd like to arrange to have my house cleaned. Certainly. I just need to ask a few questions. First, could I take your name? Yes, it's Barbara Hill.

The woman says that she is Barbara Hill. So, Barbara Hill has been written in the space. Now we shall begin. You should answer the questions as you listen, because you will not hear the recording a second time. Listen carefully and answer questions.

Man: Good morning City House Services. How may I help you?

Barbara: Good morning. I'd like to arrange to have my house cleaned.

Man: Certainly. I just need to ask a few questions. First, could I take your name?

Barbara: Yes, it's Barbara Hill.

Man: Thank you. Next, is your house in London?

Barbara: Yes, it's in Kingston in southwest London.

Man: Okay, southwest London, and what's the postcode?

Barbara: SW 105.

Man: And what is the square footage and what rooms will be cleaning?

Barbara: The whole house is 268 square feet and there is no need to clean all the rooms. I only want to have my bedrooms cleaned.

Man: Okay, how many bedrooms does the house have?

Barbara: Three bedrooms. Oh no, sorry, we used to have three bedrooms, but we only have two bedrooms now.

Man: Are those single bedrooms or doubles?

Barbara: Doubles.

Man: Fine, two doubles.

Barbara: There's one more room which needs cleaning. It was used as a bedroom before and now we have converted it into an office.

Man: I understand. Three rooms have got to be cleaned and are all of those

rooms upstairs?

Barbara: Yes, then downstairs we have a kitchen diner, conservatory, and lounge. The kitchen diner is quite large and has the usual equipment, cooker with oven, refrigerator, cupboards and worktops. The conservatory has a lot of plants, but there's no need to take care of them. The lounge has a leather 3P suite and a large coffee table.

Man: Thank you. And do you keep any pets?

Barbara: Yeah, I really love keeping them. I've got two dogs and three cats.

Man: Okay, then if our staff come over to offer the service, please take your pets away. Have you looked at our service packages?

Barbara: Yes, I have one in front of me.

Man: Excellent.

Man: Any extra services you need? Switching bed linen, working the garden, cleaning the glass and the conservatory, that kind of thing.

Barbara: No, actually replacing the bed linen, yeah, that would be good.

Man: No problem. I'll just make a note of that. How about curtains, mats and carpets? What would you like us to do with those items?

Barbara: The curtains. I'll have to think about that. I think we should have the carpets cleaned really well every quarter. Matts can just be done with the laundry.

Man: Of course. How about clothes? We can have our staff wash and iron them, or we can have them taken to a dry cleaner.

Barbara: Washing and ironing? No, just ironing. That'll be okay.

Man: Okay, fine. I know quite a bit about what you want now. I should let you know that we're located at 12 Amy's Road. That's AMYES. And we work on from Monday to Sunday, except Tuesday and Wednesday. Could you let me know when is convenient for you?

Barbara: Next Friday. No, that's no good. My son invites his friends over in the afternoon that day. Perhaps next Thursday or next Saturday? Let me check. Okay, next Thursday.

Man: When is it convenient for us to come over and provide the service? Is it okay if we come in the morning or we may come in the afternoon? It depends on your schedule.

Barbara: I'm okay with any time. Just give me a call to let me know you're coming before you arrive.

Man: Sure we will.

Barbara: By the way, how long will the service take?

Man: We usually work one to three hours of house cleaning, and the work will take three hours at most. And of course, if it takes more than three hours, you should pay extra for it.

Barbara: Uh, fine.

Man: So, let me just do some calculations.

Questions for House Service Information Listening Test

Questions 1-4

Complete the form below.

Write ONE WORD ONLY for each answer.

HOUSE SERVICE INFORMATION

Questions 5-7

Choose the correct letter, A, B, or C.

5. Which of these extra services does the customer agree to do?

A. Change the bed linen

B. Do some gardening work

C. Clean the glass

6. What does the customer want to be cleaned every three months?

A. Curtains

B. Carpets

C. Mats

7. What does the customer want done with clothes?

A. Wash and iron the clothes

B. Iron the clothes

C. Clean and dry the clothes

Questions 8-10

Complete the sentences below.

Write ONE WORD AND/OR A NUMBER for each answer.

The agent’s address is 12 8………….. Road.

Her house will get cleaned next 9…………...

The maximum time of cleaning service is 10………….. Hours.

Man