Denham’s Shipping Agency Listening Practice Test with Answers
Are you struggling to solve the most difficult question types from completion and multiple-choice questions in the IELTS listening passage?
If yes, then this write-up can help you make these questions easier. Here, we will discuss Denham's shipping agency listening answers, which contain both MCQ and form completion task types. You can also explore the transcript of the passage to understand better the conversation, this will help you find the correct answer to the question. So, move ahead and solve this passage.
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Transcript for Denham’s Shipping Agency
Agent: Good afternoon, Denim's shipping. How can I be of service?
Tim: Well, I wish to inquire about sending a container of personal items from the UK to Ireland.
Agent: No problem. Would you like me to give you an estimate of the cost?
Tim: Yes, please.
Agent: Well, first of all, may I take your details?
Tim: Of course. My name's Tim Laffity.
Agent: Could you spell your surname for me, please, Tim?
Tim: Yes, it's Lafferty. L-A-F-F-E-R-T-Y.
Agent: Thank you, Tim. Now, where would you like us to pick your container up from?
Tim: My University, if possible.
Agent: Okay. Let me make a note of the address.
Tim: It's Abbeyfield University.
Agent: Is that A-B-B-E-Y-F-I-E-L-D?
Tim: That's right. Park Street, Brighton.
Agent: Perfect. And may I take down your postcode too?
Tim: It's B-R-8-9-P-3.
Agent: Great. Thank you, Tim. Have you the container's measurements?
Tim: I do. It's approximately 2.5 metres long by 1.25 metres wide.
Agent: I see. Quite a big one, then.
Tim: Indeed.
Agent: And the height.
Tim: I make it a metre and 20 centimetres deep.
Agent: So that's 2.5 by 1.25 by 1.2.
Tim: Right.
Agent: And what will actually be in the box, Tim?
Tim: Oh, mostly old uni-books.
Agent: Okay.
Tim: And some music albums.
Agent: Anything else?
Tim: Yes. A little bit of stationery.
Agent: I see. And could you put an estimate on the value of the items?
Tim: The books are quite valuable. They're worth around £1,800. The music albums may be half that, say £900. And you can put the stationary down as £300.
Agent: Okay. And will you be purchasing contents cover from us also?
Tim: I'm not sure what you mean.
Agent: Sorry, let me explain. Because your items are worth more than £2,000, we recommend that you purchase insurance to cover yourself in the event of damage or loss.
Tim: Makes sense. What are my options?
Agent: Well, we offer three insurance deals. The premium rate, standard rate and economy rate ones. Premium offers full cover in the event of loss, damage or theft. Which means you would be provided with the full cost of replacing your belongings.
Tim: What about standard and economy?
Agent: Standard will give you today's value, the second-hand value of your belongings. And economy provides you with a fixed payment of £1,000 in the event of loss, damage or theft.
Tim: Well, I can afford to live without those books, to be honest. So just give me the cheapest option.
Agent: We recommend standard cover for all our customers.
Tim: No, thank you. That won't be necessary. The cheapest option will be fine.
Agent: No problem. And one last thing, will you be needing delivery at your office, at your house, or do you intend to pick up your container at the port?
Tim: Home delivery would suit me best, I think.
Agent: We'll get that process for you.
Questions for Denham’s Shipping Agency Listening Test
Questions 1-8
Complete the form below.
Write no more than three words and/or a number for each answer
DENHAM’S SHIPPING AGENCY
customer quotation form
Example:
Country of destination: Ireland
Name Tim 1________________
Address to be collected from 2________________ University
Town: Brighton
Postcode: 3___________________
Denham's shipping agency
Contents: books
6____________
7____________
Total estimated value: £8________________
Questions 9-10
Choose the correct letter A, B, or C.
Write answers next to 9-10 on your answer sheet.
9. What is the minimum recommended cover by the agency?
A. Premium
B. Standard
C. Economy
10. Where does the customer want the goods delivered?
A. Port
B. Home
C. Business
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Answers for Denham’s Shipping Agency Listening Test
Below are the answers of Denham's shipping agency listening test. After listening to the audio and reading the transcript, you can solve this sample test and cross-check your solutions.
Question 1
Question 2
Question 3

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Question 4
Question 5
Question 6
Question 7
Question 8
Question 9
Question 10

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With the above information, you have explored Denham's shipping agency listening answers with audio. In this sample, you have heard the voices of two speakers, where a lady picks up a call from Denham’s shipping agency, and the other person calls there to inquire about sending a container of personal items from the UK to Ireland. After this, the lady asks him about his general details like full name, address, and postcode. She also takes the container’s measurements and further details about the things.
Hopefully, with the above information, you have taken a quick overview of the listening test audio in short. Moreover, if you practice with the IELTS listening mock test, you can get a real exam environment in this section.
Key Highlights of the IELTS Listening Section
- The listening test is divided into four sections, each with 10 questions, which sum up to 40 questions.
- You have 30 minutes to complete the listening test in the computer-based exam.
- If you are taking the paper-based test, you have an additional 10 minutes to transfer your answers to the answer sheet.
- The test includes a variety of question types, such as multiple choice, short answer, sentence completion, note completion, matching, and map labeling.
- You need to follow the flow of conversation and understand the relationship between speakers.
- This section also includes a variety of accents, including North American, Australian, British, Canadian, and New Zealand.
Task Type in Denham’s Shipping Agency Listening Answers
When you attend the IELTS listening section, you will find different types of questions to solve with a specific format and instructions. Similar to Denham's shipping agency listening answers cover two types of tasks. Take a quick overview of the pattern and how you need to answer each of them from the following information.
Form Completion Questions (1-8)
In the listening test, form completion questions involve listening to an audio and filling in a form with missing information. This is a very common question type that requires answers either in one, two, or three words or a number. You have to pay full attention to the recording to write the correct answer in this question type.
Multiple-Choice Questions (9-10)
There are two questions based on a multiple-choice format. In this, you will be given a statement along with three options: A, B, or C. These are direct questions that start from WH words, and you have to remind the audio details and write the correct letter in your answer sheet. For example, in task 9, the correct answer is B.
IELTS Listening Common Mistakes
In the listening test, often students make small mistakes which can become a reason of their low scores. If you know them before attempting the test and avoid them while taking the test, you will not lose marks.
- Not understanding the requirements of each section.
- Making so many grammatical and spelling errors.
- Not using the question preview time well.
- Leaving questions unattended for the answers you are unsure of.
- Not being aware of different question types and prepared well.
- Not utilizing note-taking skills.
The above are some mistakes which usually many test takers usually make; try to ignore these during your test. You can also refer IELTS self-help kit and familiarize yourself with the exam format well to master the language.
IELTS Band Calculation for Listening Section
To calculate your IELTS listening band score, count the number of all correct answers from the total of 40 questions. After this, your raw scores will be converted into band scores using the official scoring table. You can understand better from the following table.
| Band Score | Score / 40 |
|---|---|
| 9 | 39-40 |
| 8.5 | 37-38 |
| 8 | 35-36 |
| 7.5 | 33-34 |
| 7 | 30-32 |
| 6.5 | 27-29 |
| 6 | 23-26 |
| 5.5 | 19-22 |
| 5 | 15-18 |
| 4.5 | 13-14 |
| 4 | 10-12 |
| 3.5 | 8-9 |
| 3 | 6-7 |
| 2.5 | 4-5 |
Conclusion
To conclude, we have discussed Denham's shipping agency listening answers with audio. In this sample, you have all the essential details regarding the listening test and understand how to solve the most difficult questions during the test. We have also provided you with some common mistakes which you must avoid during the actual test. Apart from this, if you face any specific issue in understanding the language, you can join offline or online IELTS coaching and access a variety of study resources to practice.